Adobe recently released Technical Communication Suite 4 (TCS4), the latest version of their integrated collection of technical communications tools.
I am a long-time FrameMaker and RoboHelp user – I used RoboHelp when it was still an independent company called eHelp, and have seen it evolve through several acquisitions, several versions, often retaining some of its most frustrating problems, even after transitioning from eHelp to Macromedia to Adobe.
I stopped using these tools, not because I didn’t like them any more, but because their model no longer conformed to what I needed: structured, modular XML authoring with multiple publishing channels.
This, too, is technical communication, and it enters perfectly into the “humanist nerd” camp. This TED talk has made a few rounds, but is worth viewing, or reviewing.
Jill Bolte Taylor is a brain researcher who got an insight into her own field through her own stroke. While this kind of occurrence is dramatic, it is not in itself that exceptional. Many bright people who are researchers have had insights into their own research through a personal accident – the most well-known probably being Sir Isaac Newton’s famous apple.
What makes this one special is the combination of the following:
The clarity of the explanation – the technical content.
The personal point of view – she describes each of her senses shutting down, one by one, from a first-person point of view that has rarely been possible.
The emotion that suffuses the presentation. She manages to communicate an intense personal experience with all its sensations, and at the same time be clear about the scientific part, and for the most part (perhaps not so much at the very end), she manages to keep both clarity and a certain kind of precision in her content, and to convey the human experience.
We technical communicators have come from what used to be called “technical writing.” We forget, sometimes, that the written word is just one means of communication. We also communicate orally (presentations, webinars, etc. – see my previous post about my experience delivering a webinar for the first time, for example).
The quality of the technical part of the communication – and its ability to stay in the memory of our audience – can often be a function of the human impact (humanistic impact) that it carries.
While this example is probably at the extremes of such a communication, and while some might even criticize the excess of emotion and loss of objectivity, particularly near the end of the talk, it remains a vivid illustration of just how powerful a technical communication can be.
Please watch this TED talk! In less than 20 minutes, you will learn so many things on so many levels, and have a good laugh doing it!
Hans Rosling is a specialist in public health. This is the story of his discovery of the visual presentation of information. Now, he works with David McCandless, who created the animation I embedded in my earlier post, A Beautiful Example of Transformation.
This video illustrates transformation on so many levels:
It shows how all this is connected and interconnected, and does it with humour, grace, wit, and intelligence. A lesson for us all.
I have written elsewhere about the need for a transformation society (not an information society), where the accumulation of information becomes less important, information gets de-commodified, and is transformed into knowledge, know-how and understanding.
This seems a daunting task, and yet these people have done a part of it so simply, clearly, and (seemingly) effortlessly.
The video embedded above (and you can find a version for the U.K. in pounds sterling, too) shows clearly how we have developed an economy of debt, where we prefer to overspend and play financial games, than to put a relatively small amount of money into really solving some of the world’s problems.
Our information accumulation society has had something to do with this phenomenon, so it is wonderful to see the same technology applied to demonstrate clearly that this is a road we do not want to continue following.
Next step: Let’s find ways to demonstrate how we can use the technology to implement these solutions.