Reflections on Giving a Webinar

Last week, I presented my first webinar, and I think I may have taken away more from the experience than the paying participants!

It should be obvious that a webinar is not the same as a live presentation, but in this experience, I really learned just how different it can be. This webinar, a case study, started as a presentation proposal that got converted into the online format, and I should have modified it much more for the webinar.

It’s about audience expectations. When someone pays $79 or more for a webinar, they have the right to expect they will come out of it with new knowledge, or new resources that will help them learn more.  A case study might provide those things, but it doesn’t do so directly.

Also, when I present at conferences, I’m used to interacting, to getting clues from the faces of my audience. I love the exchange with them. Like a theatre actor playing a first role in the cinema, I found the silence of muted audio was even more challenging than giving a standup lecture course to a crowded amphitheatre of bored students.

In this age of virtual networks and telepresence, we all need to develop our skills in this domain. It will be increasingly important over the next years to know how to present to what might be a vast audience that is, though silent, very actively listening.

Lessons learned: 

  • It’s important to have a web presentation technique, and it needs to be very different from live presentation style.
  • Networking interactively (e.g., Facebook, Twitter) is relatively easy, even if sometimes chaotic. Networking with a vast muted (and invisible) audience requires more preparation and honed skills.
  • Even as a case study, the presentation needed more instructional design with more “how to” content.

For those who attended, and whose expectations might not have been met, my apologies. Next time I do a webinar, I’ll be very conscious of what I’ve learned this time around. We have the right to expect the best of ourselves and of each other, and the experience of mutual learning is a gift.

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About Ray

Ray Gallon is co-founder of The Transformation Society, a research and consulting company, and owner of Culturecom, a company that provides business process improvement through communication. He has over 40 years as a communicator, first as an award-winning radio producer and journalist, then in the technical content industries. His management experience includes a stint as program manager of WNYC-FM, New York City’s public radio station. Ray has always been interested in the meeting point between technology and culture, and has used his broad experience to advantage with companies such as IBM, General Electric Health Care, Alcatel, 3M, and the OECD, as well as in smaller companies and startup enterprises. He has been quoted as saying, “Since the beginning, I have been, paradoxically, communicating and shooting myself in the foot. I find that this combination leads to fascinating outcomes that have made me one of the most fortunate people I know.” Ray is a university lecturer and a speaker at events throughout the world. He has contributed articles and chapters to many books and periodicals and is the editor of the recently published “Language of Technical Communication” (XML Press).
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3 Responses to Reflections on Giving a Webinar

  1. Hillary Hart says:

    Ray — I so appreciate your honesty and candor in assessing your own performance – -your “lessons” are very helpful for others venturing on the relatively uncharted pedagogical terrain of live web seminars.
    I’ll bet you were better than you think! But you are so right that we all need to develop proficiency in delivering information this way. Your ability to learn quickly is a credit to you and a model for other technical communicators.

  2. Pingback: Oral Tech Comm | Rant of a Humanist Nerd

  3. Pingback: The Value Question | Rant of a Humanist Nerd

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