I am a technical communicator.
“So what is it, exactly, that you do?” I hear this a lot from people, even people that know me for many years.
It used to be easier to explain: “You know, those manuals that come with products, or software, you know, the ones nobody ever reads? Well, I write them.”
Except, I don’t anymore. My profession has become something transcendental, mysterious if not actually mystical. It is a great way to learn all kinds of new skills, and to mix three things that are my passion: Communication, Culture and Technology.
It is a great profession, and a great time to be in this profession. And that’s what this blog is about.
Ray Gallon is president and co-founder of The Transformation Society (www.transformationsociety.net), a research, training and consulting company focusing on building learning organisations that can manage complexity and the digital transformation. He has over 40 years as a communicator, first as an award-winning radio producer and journalist, then in the technical content industries. His management experience includes a stint as program manager of WNYC-FM, New York City’s public radio station.
Ray is a self-described "humanist nerd," and has always been interested in the meeting point between technology and culture, and has used his broad experience to advantage with companies such as IBM, General Electric Health Care, Alcatel, 3M, and the OECD, as well as in smaller companies and startup enterprises.
Ray recently helped co-found the Information 4.0 Consortium (www.information4zero.org) and serves as its current president.
Ray is a university lecturer and a keynote speaker at events throughout the world. He has contributed articles and chapters to many books and periodicals and is the editor of the recently published “Language of Technical Communication” (XML Press).
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