First Rant

I am a technical communicator.

“So what is it, exactly, that you do?”  I hear this a lot from people, even people that know me for many years.

It used to be easier to explain:  “You know, those manuals that come with products, or software, you know, the ones nobody ever reads?  Well, I write them.”

Except, I don’t anymore.  My profession has become something transcendental, mysterious if not actually mystical.  It is a great way to learn all kinds of new skills, and to mix three things that are my passion:  Communication, Culture and Technology.

It is a great profession, and a great time to be in this profession.  And that’s what this blog is about.

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About Ray

Ray Gallon is co-founder of The Transformation Society, a research and consulting company, and owner of Culturecom, a company that provides business process improvement through communication. He has over 40 years as a communicator, first as an award-winning radio producer and journalist, then in the technical content industries. His management experience includes a stint as program manager of WNYC-FM, New York City’s public radio station. Ray has always been interested in the meeting point between technology and culture, and has used his broad experience to advantage with companies such as IBM, General Electric Health Care, Alcatel, 3M, and the OECD, as well as in smaller companies and startup enterprises. He has been quoted as saying, “Since the beginning, I have been, paradoxically, communicating and shooting myself in the foot. I find that this combination leads to fascinating outcomes that have made me one of the most fortunate people I know.” Ray is a university lecturer and a speaker at events throughout the world. He has contributed articles and chapters to many books and periodicals and is the editor of the recently published “Language of Technical Communication” (XML Press).
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